We offer a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange for an item of equal value or store credit.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us. If your exchange is accepted, you will be responsible for return shipping cost. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any exchange question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as personalized items. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the exchange is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected. I will let you know if the exchange is approved or not. If approved, you’ll be notified of the amount of store credit.